James Williams · Change Practice Lead
James is a PROSCI® Certified Change Practitioner and Change Practice Lead with experience across enterprise systems, regulatory change, service delivery and organisational transformation.
James’ work covers impact and stakeholder assessment, change strategy, leadership support, communication, training, readiness, adoption, governance and transition to business as usual.
James has led change activity across large operating environments in financial services, professional services, resources and government.
Experience
Selected roles across enterprise systems, financial services, resources, professional services and government.
I lead change for Workday HCM and Microsoft Dynamics 365 CRM integrated with Workday PSA - including readiness, learning, hypercare and transition to the business.
Led change for solutions affecting approximately 800 users across PeopleIN brands. Coordinated four program streams and phased finance go-lives so impacts, dependencies and business requirements remained visible.
Supported a post-merger administration transformation involving business teams, technology delivery and external vendors. Structured workshops, decision tracking and stakeholder alignment. Also coached two Change Analysts.
Delivered change for a global IT asset management transformation. Focused on operational readiness, stakeholder engagement and transition to business as usual.
Delivered regulatory reform, remediation, cloud and data-centre migration, and operational change. Training effectiveness averaged 4.6 out of 5.
Led regional communication and engagement across Asia-Pacific talent initiatives, including SAP SuccessFactors change spanning 122 offices in 19 countries.
Led communication for a global software delivery organisation of approximately 25,000 employees across 54 cities.
Professional accreditation
Change management, project management and service management.
Current CV
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