BDO Australia – Senior Organisational Change Manager
February 2024 to July 2026

Led change across a Workday HCM implementation affecting approximately 2,900 employees and a combined Microsoft Dynamics 365 and Workday PSA transformation affecting approximately 2,300 employees.

Managed impacts, stakeholder engagement, communication, training, readiness, adoption, governance and hypercare. Delivered 26 facilitated training sessions and more than 100 enablement resources, supported by a change champion network and four-tier hypercare model.

PeopleIN – Organisational Change Lead, Program UNITE
June 2023 to January 2024

Led change for Salesforce-based finance, payroll and workforce management solutions affecting approximately 800 users across the brands within PeopleIN.

Coordinated change across four program streams and phased finance go-lives so that impacts, dependencies and business requirements remained visible across delivery.

Australian Retirement Trust – Senior Organisational Change Manager, Super Admin Program
February 2023 to June 2023

Supported a post-merger administration transformation involving business teams, technology delivery and external vendors.

Structured workshops, decision tracking and stakeholder alignment so that future-state requirements, unresolved issues and accountabilities could move through the program. Also coached two Change Analysts supporting delivery.

Rio Tinto – Organisational Change Manager, IT Asset Management Program
March 2022 to February 2023

Delivered change for a global IT asset management transformation involving geographically dispersed teams and external vendors.

Focused on operational readiness, stakeholder engagement and transition to business as usual so that responsibilities and support arrangements were clear beyond implementation.

BOQ Group (Bank of Queensland) – Organisational Change Manager, Business and Technology Transformation
May 2019 to March 2022

Delivered change across regulatory reform, remediation, cloud and data-centre migration, and operational initiatives.

Experience included Design and Distribution Obligations, Anti-Hawking reform, stakeholder readiness, business analyst coaching and remote learning. Training effectiveness averaged 4.6 out of 5.

EY – Associate Director, Brand Marketing and Communications, Asia-Pacific Talent
May 2017 to March 2019

Led regional communication and engagement across Asia-Pacific talent initiatives, including SAP SuccessFactors change spanning 122 offices in 19 countries.

Connected regional priorities with practical communication for leaders and employees across different markets and working environments.

HSBC Group – Head of Communications, Global Software Delivery
January 2014 to May 2017

Led communication for a global software delivery organisation of approximately 25,000 employees across 54 cities.

Translated strategic and operational priorities into clear leadership communication, including regular talking points that managers could use with geographically dispersed teams.

NSW Rural Fire Service – Online Communications Manager
May 2005 to November 2009

Led online communication and supported adoption of the myRFS volunteer extranet across a large, geographically dispersed emergency-services workforce.

Used plain language, practical guidance and benefit-led communication to support volunteers with different levels of technical confidence. Registrations and logins provided a clear measure of adoption.

Other experience

James’s broader career includes transformation, communication and digital delivery roles with Virgin Australia, Suncorp Group and AMP.